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Holiday Closure Notice

In observance of Labor Day, all Oregon Pacific Bank locations will be CLOSED on Monday, September 2nd. Please plan accordingly, as this closure may impact funds availability. We wish you a safe and enjoyable holiday!
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Closed 9/2

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If you are experiencing any trouble with our financial products and services, please contact us at any time!

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(800) 997-7121

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Online Banking FAQ

Online Banking is provided free of charge with every Oregon Pacific Bank deposit account. Check out our frequently asked questions to make the most of your Online Banking account.

What web browser should I use?

Our Online Banking service is compatible with all web browsers, though Chrome, Edge, and Firefox are recommended for optimal performance.

  • From anywhere within www.oregonpacificbank.com click on the green “Login” icon at the top right of the page. From there, enter your username to start the log in process.
  • You may be asked to enter a security code after you enter your password to verify that you are the account holder. 
  • If you do not have an online banking account, click on the green login ribbon, and then click “Enroll” and complete our auto-enrollment form. *All Oregon Pacific Bank checking and savings accounts include access to Online Banking with no monthly service charge.
  • Oregon Pacific Bank believes that Multi-factor Authentication (MFA) security is one of the best ways to protect our clients from loss resulting from a cyber-attack or other account takeover. The algorithm that is used to determine when an MFA code is required will learn and monitor your log in behavior.
  • If you change devices, login from different wifi’s or login from a different geographic region, the system will likely always ask for identity authentication.
  • For users that only login from home and on the same device, there is no set number of times or days it will take to learn your behavior and it still may periodically ask to authenticate your identity.
  • After logging in to Online Banking, on the left-hand navigation bar, hover over “Preferences” and under Security Options, click on “Change Security Contact.”
  • Your currently authenticated contact methods will be listed. You can delete a listed contact by clicking the “X” next to the method, or you can add a new contact method by clicking the blue “New” button.
  • After clicking “New” select a contact type from the drop down menu (Text, Email, or GoogleAuth) and follow the on-screen instructions to verify the contact method.

*If you selected GoogleAuth, please note that you will need to download that app separately on your mobile device. Please download our Google Authentication walkthrough for more details.

  • Google Authenticator is a third party application that allows for additional account security as a multi-factor authentication option. 
  • To use Google Authenticator, you will need to download it as a separate app on your mobile device.
  • Please see our Google Authentication walkthrough for more details.

As soon as you have an account set up with Oregon Pacific Bank, you can auto-enroll from our website by clicking “Enroll” from the Online Banking login window or by clicking Enroll now

  • We highly encourage all Online Banking users to register their email accounts upon initial login
  • Email registration within Online Banking will allow you to enroll in e-statements, enable security alerts, and re-set your password if you forget it
  • When you initially accept cookies upon logging in, the device you log in on will be recognized upon your next Online Banking visit. If you log in from a different device in the future, you will be asked to input a verification code for increased security
  • You will also need to accept cookies in order for our Online Bill Pay system to work securely
  • External transfers allow you to link an external financial institution to your Online Banking account to make secure electronic transfers outside of Oregon Pacific Bank
  • Please refer to our External Transfer guide
  • You will be locked out of your account if you exceed the number of allotted log in attempts
  • If you forgot your password, click on the “Forgot password?” link below the initial login box and follow the instructions to reset your password
  • If you have not registered an email address within Online Banking, you will not be able to reset your own password and you will need to contact Oregon Pacific Bank for a temporary password
  • From the Online Banking homepage or any of the account screens, click on “View Statements” on the right-hand side of the screen, listed under the “Account Summary Options” section
  • Select the “Paperless” checkbox next to the accounts you would like to register for e-statements and e-notices
  • Click the “Go Paperless” button on the right-hand side of the page
  • Read through the Electronic Delivery Terms and Conditions presented
  • Click “View PDF” and enter the code within the PDF document in the “Passcode:” box to confirm you can view e-statements and e-notices electronically
  • Acknowledge you have read the terms by clicking the checkbox, and then click “Accept”
  • If you need more assistance, please give us a call
  • Log in to your online banking account
  • One the account details page, under Account Options, select Export Transactions
  • Select an Account, a Beginning, and Ending date, and the Software into which you want to export
  • Select Export to complete the process and get your data

Business Cash Management FAQ

Cash Management is available as an expanded service for our Business Online Banking clients. Browse our frequently asked questions to make the most of our Business Cash Management services.

For a complete guide and instructions, please refer to the Online Banking Help Index.

What is Positive Pay and how does it work?
  • Positive Pay is an add on service for Business Online Banking that aids the user in catching and preventing check fraud before it occurs
  • Please refer to our detailed Positive Pay User Guide
  1. Login to your online banking account
  2. One the account details page, under Account Options, select Export Transactions
  3. Select an Account, a Beginning, and Ending date, and the Software into which you want to export
  4. Select Export to complete the process and get your data

Mobile Banking FAQ

Mobile Banking is available to all clients with an Oregon Pacific Bank deposit account. Clients can download our app for their mobile device and access both Business and Personal account information on the go.

Do I need to enroll in Mobile Banking?
  • Mobile Banking is part of our Online Banking service and does not have a separate enrollment process
  • If you have already enrolled in Online Banking, you can login with your current Online Banking User ID and Password as soon as you download the Mobile App

Our Mobile Banking app is fully compatible with both Android and iPhone operating systems

  • Mobile access to view accounts and transfer funds
  • Direct messaging features between the client and Oregon Pacific Bank within the app
  • Ability to block and unblock your ATM/Debit card if you lose it or if fraud is suspected
  • Bill Pay system with enhanced features
  • Secure Mobile Deposit for depositing checks
  • Functionality for business clients to use Mobile Banking and Mobile Deposit (Only the Primary Business Administrator will be able to use Mobile Deposit for Business Users)

Banking On Call

Banking On Call is our telephone banking service that allows you to access your accounts via phone menu. You can check your balance, transaction history, and make transfers using the phone menu options.

What number do I call to access Banking On Call?

Our Banking On Call number is: (888) 997-2255

Upon calling in for the first time, you will be prompted to enter your customer number and PIN number (security code)

  • Customer Number = Primary SSN or Tax ID associated with your account
  • Temporary PIN (security code) = Last four digits of the Primary SSN or Tax ID
    • After calling in for the first time and entering your temporary PIN, you will be prompted to change your PIN number to any four digit number you like.
    • Enter your new PIN followed by the pound sign #
    • Re-enter your new PIN followed by the pound sign # to confirm
  • After successfully changing your PIN, you will be directed to the main menu

You can skip the opening greeting at any time

  • Press 1 for English
  • Press 2 for Spanish
  • Press 1 for Checking Account Information
  • Press 2 for Savings Account Information
  • Press 3 to Transfer Money Between Accounts
  • Press 4 for CD Information
  • Press 5 for Loans or Loan Payments
  • Press 6 to Change Your PIN (Security Code)
  • Press 9 to Repeat Main Menu Options
  • Press 0 at Any Time to Speak to Oregon Pacific Bank Operations Staff
  • Press *Star to Hang up Banking On Call

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